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Code d'Examen: IIA-CIA-Part4
Nom d'Examen: IIA (Certified Internal Auditor - Part 4, Business Management Skills)
Questions et réponses: 535 Q&As
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NO.1 Paul Hersey and Ken Blanchard developed a situational leadership model with two
dimensions:task and relationship behaviors. In this model, the delegating leadership style is
appropriate when followers have:
A. Low maturity.
B. Low to moderate maturity.
C. Moderate to high maturity.
D. High maturity.
Answer: D
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Explanation:
The dimensions of the delegating leadership style are low task and low relationship. Consequently,
task- and relationship-related behaviors are low. The leader provides little direction or support
because the maturity of followers is high. They are willing and able to do what is necessary.
NO.2 According to research on the international contingency model of leadership, which path-goal
leadership style is most likely to be accepted around the world as culturally appropriate?
A. Directive.
B. Participative.
C. Supportive.
D. Achievement-oriented.
Answer: B
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Explanation:
A participative style entails consultation with employees and serious attention to their ideas. The
participative style, although not always the best, is the most widely accepted internationally. Every
country surveyed found it to be culturally acceptable.
NO.3 Some studies show that managers spend 60 to 70% of their time communicating and that
nearly 60% of that time is spent listening. Listening effectiveness is best increased by:
A. Resisting both internal and external distractions.
B. Waiting to review key concepts until the speaker is through talking.
C. Tuning out messages that do not seem to fit the meeting purpose.
D. Factoring in biases to evaluate the information being given.
Answer: A
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Explanation:
Concentrating on what the speaker is saying is critical to effective listening. This result is best
achieved by resisting internal and external distractions. Physical distractions such as noise, a
tendency to be overly aware of the speaker's physical and other differences from the listener,
focusing on interesting details at the expense of major points, or emotional reactions to a statement
with which the listener disagrees should be avoided.
NO.4 The competitive factor that may lead to industry overcapacity is
A. A favorable interest rate charged by suppliers of capital.
B. A short lead time for capacity expansion.
C. The existence of first mover advantages.
D. Integration of competitors.
Answer: C
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Explanation:
First mover advantages may be significant. Thus, short lead times for ordering equipment, lower
costs, and the ability to exploit an excess of demand over supply may encourage too many firms to
expand.
NO.5 Strategic management includes developing the organization's grand strategy. This strategy is
based on:
A. Existing strategic business units (SBUs).
B. A SWOT analysis.
C. Portfolio management of the organization's businesses.
D. Strategic planning.
Answer: B
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Explanation:
Strategic management is a process that includes development of a grand strategy that describes
how the organization's mission is to be achieved. This strategy is based on a situational analysis that
considers organizational strengths and weaknesses (a capability profile) and their interactions with
environmental opportunities and threats. Such an evaluation is also called a SWOT analysis.
Strengths and weaknesses (the internal environment) are usually identified by considering the firm's
capabilities and resources. What the firm does particularly well or has in greater abundance are
known as core competencies. Opportunities and threats (the external environment) are identified
by considering macroenvironment factors (economic, demographic, political, legal, social, cultural,
and technical) and microenvironment factors (suppliers, customers, distributors, competitors, and
other competitive factors in the industry).
NO.6 A corporation is performing research to determine the feasibility of entering the truck rental
industry.The decision to enter the market is most likely to be deterred if:
A. Buyer switching costs are high.
B. Buyers view the product as differentiated.
C. The market is dominated by a small consortium of buyers.
D. Buyers enjoy large profit margins.
Answer: C
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Explanation:
When purchasing power is concentrated in a few buyers or when buyers are well organized, their
bargaining power is greater. This effect is reinforced when sellers are in a capitalintensive industry,
such as trucking.
NO.7 Which of the following is false with regard to email policies?
A. Employees may use informal writing because email is often informal in nature.
B. Employees should understand that the organization has a legal right to monitor the employees'
use of the email system.
C. Filters should be used to protect against spam.
D. Emails should be concisely written.
Answer: A
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Explanation:
The principles of good writing still apply to emails. Therefore, emails should be written like any
other formal communication within the organization.
NO.8 Which of the following is least likely to be an example of synergy?
A. A shopping mall with several businesses providing different products and performing different
services.
B. A car dealership providing warranties on automobile parts to maximize customer value.
C. A manufacturing company hiring a new manager with technological experience lacking in the
company.
D. Military Humvees being converted into sports utility vehicles for sale to civilians.
Answer: B
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Explanation:
Synergy occurs when the combination of formerly separate elements has a greater effect than the
sum of their individual effects.
However, a car dealership's provision of warranties reflects anoperational strategy designed to
provide post-purchase services to gain a competitive advantage and maximize customer value. It
does not reflect the complementary sharing of resources, technology, or competencies. In contrast,
synergy arises from selling a line of carsthat share some components or abrand identification.
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